Given how new infrared heating is as a way of heating your home, the knowledge surrounding the technology and ability to identify problems with it is lacking when compared to something more conventional, like gas powered central heating for example.

That’s why we’ve put together an easy trouble-shooter for the most common symptoms you might come across when using infrared heating.

Symptom #1 – Heater Will Not Turn On

Cause/Solution #1 – Double check that the heater is connected to a power source, and that there is no damage to the flex cable.

Cause/Solution #2 – Try connecting a working electrical appliance to the same socket to determine that the circuit is working.

Cause/Solution #3 – If the heater has a manual on/off switch (like the NXT Gen IR Panels or Helios IR Bar Heaters), check that this is on the ‘On’ position.

Cause/Solution #4 – If your heater utilises a remote control, ensure that the batteries have not ran flat by swapping in new batteries.

Symptom #2 – Strange Smell Coming from the Heater

Cause/Solution #1 – This is normal upon first use, especially when using the Helios IR Bar Heaters, as the heating element burns off the protective oils used to guard it during transit.

Symptom #3 – The Heater is Overheating

Cause/Solution #1 – Switch the heater off at the mains and let it cool down completely. Switch the heater back on and if the problem persists, contact the retailer immediately.

Cause/Solution #2 – If you are using a thermostat, this may be causing the issue. Either try a different thermostat or contact your local electrician to investigate the symptom.

Cause/Solution #3 – If your panel is ceiling mounted, ensure that there is adequate gap between the ceiling and the panel by lowering the suspension cable.

Symptom #4 – The Heater is not Warming the Room Up

Cause/Solution #1 – Your heater may not be the correct power for your room. Consult our wattage calculator located on every product page to determine the correct number of heaters for your room.

Symptom #5 – The Heater is Making a Strange Noise

Cause/Solution #1 – This is normal upon first use, and can persist longer term to a lesser extent. The reason is that the heating element will expand slightly as it gets hotter, and then contract slightly when it cools.

Symptom #6 – I Don’t Know How to Use a Function on the NXT Gen Remote

Cause/Solution #1 – For all NXT Gen Remote functionality, please refer to either our NXT Gen Remote Manual, or you can watch the video below:

Symptom #7 – I Don’t Know How to Use a Function on the Helios Bar Heater Remote Control

Cause/Solution #1 – For all Helios Bar Heater Remote Control functionality, please refer to the Helios Bar Heater Manual.

Symptom #8 - I Don’t Know How to Use a Function on the Aurora Bar Heater Remote Control

Cause/Solution #1 - For all Aurora Bar Heater Remote Control functionality, please refer to the Aurora Bar Heater Manual.

If you are having any other issues or symptoms with your infrared heating that isn’t listed above, you can download the Mirrorstone Panel Manual here. Otherwise, please don’t hesitate to get in touch with us on 0116 321 4124, or send us an email to sales@suryaheating.co.uk.

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